Policies and Procedures

A. COVID-19 Prevention

To prevent and minimize the spread of COVID-19, Stepping 4words has an internal health and safety protocol that closely follows the recommendations of WorkSafe BC. That protocol applies to all our tutors and other staff. This Policy sets out what we expect from Clients and Students when it comes to keeping other students, their families and our staff healthy and safe.

If a Student is ill, he or she needs to stay home. This means that if the Student exhibits any of the following symptoms during, on or before the day of his or her lesson, the Student will be required to stay home:

  • Cough
  • Fever
  • Temperature
  • Runny nose
  • Sneezing
  • Nauseous
  • Vomiting
  • Diarrhea

The same applies to Clients or anyone else bringing the Student to Stepping 4words or picking the Student up after tutoring. When in doubt about anyone’s symptoms, call 8-1-1.

If a Student exhibits any of the above symptoms upon arrival at Stepping 4words, the tutoring lesson will not proceed but the Student must immediately be returned home. There will be no rescheduling or refund in respect of the missed lesson. If the Student has to wait to be picked up, he or she will be directed to a separate and supervised area.

If a Student is away due to COVID-19 related symptoms, he or she is required to stay away from Stepping 4words for at least fourteen (14) days following the onset of symptoms and until the symptoms resolve. The Client may contact Stepping 4words in that case and request that the Student’s lessons be delivered in one of the following ways:

  1. Online sessions at Student’s regularly scheduled time; or
  2. Individualized Learn at Home package to be reviewed at Student’s convenience.

Late Arrivals and Cancellations of Lessons

Students are expected to arrive on time for their sessions both online and in-person. It is the responsibility of Client to contact Stepping 4words directly to advise of a late arrival to a tutoring session.

If Stepping 4words has not been directly notified of a late arrival (of up to 15 minutes), they will wait for 15 minutes prior to cancelling a tutoring session. Any such cancelled lesson is fully chargeable and non-refundable.

If Stepping 4words has been directly notified of a late arrival (of up to 15 minutes), the session will take place and end at the regularly scheduled time. Client will be charged for a full session regardless of arrival time.

If a Student must miss a scheduled session due to illness or other circumstances, Stepping 4words must be directly notified as far in advance as possible in order for Student to be eligible to receive a Learn at Home package in lieu of the missed lesson. In the event of an emergency, reversal of charges or rescheduling of the lesson for a late cancellation may be made at the sole discretion of Stepping 4words.

Any missed lessons without advanced notice will not be accommodated with a Learn at Home package

Lessons missed with advance notice, for any reason, will not be rescheduled or refunded, however, Client can opt for an individual Learn at Home package upon request in lieu of the missed lesson(s) in accordance with the terms of this Policy.